1. About This Policy
This Privacy Policy explains how Zane de Andrade ("I", "me", "my") collects, uses, stores, and protects your personal information when you visit this website or engage with me for solar consulting services. I am committed to protecting your privacy in accordance with the Australian Privacy Act 1988 and the Australian Privacy Principles.
2. What Information I Collect
When you submit an inquiry form on this website, I collect the following personal information:
- Full name
- Phone number
- Email address
- Property address (typically suburb and state)
- Quarterly electricity bill range
- Installation timeframe
- Any additional notes you choose to share
I may also collect basic technical information automatically when you visit this website, such as browser type, device type, and pages viewed. This helps me understand how the site is being used.
3. Why I Collect Your Information
Your personal information is collected for the following purposes:
- To respond to your inquiry and organise your consultation
- To prepare a personalised solar system recommendation based on your situation
- To communicate with you about your consultation and follow up as needed
- To connect you with vetted installation partners when appropriate
- To improve my service based on customer feedback and needs
4. How Your Information Is Used
Your information is used only for the purposes outlined above. Specifically:
- I will contact you regarding your consultation and any follow up
- I may share your information with a vetted installation partner if you proceed with a system installation, but only with your explicit consent
- I do not sell your personal information to any third party
- I do not use your information for unsolicited marketing beyond following up on your specific inquiry
5. How Your Information Is Stored and Protected
Your form submissions are stored securely through Netlify, my website hosting provider, which uses industry standard encryption and security practices. I access this information through secure authenticated channels only. Physical records, if any, are stored securely and not shared.
While I take reasonable steps to protect your information, no method of transmission or storage is 100% secure. I cannot guarantee absolute security but I take my obligation to protect your information seriously.
6. Who I Share Your Information With
I do not sell, rent, or trade your personal information. Your information may be shared in the following limited circumstances:
- With a vetted installation partner if you decide to proceed with a solar installation, only with your explicit consent
- With service providers who help operate this website (such as Netlify for hosting), who are bound by their own privacy obligations
- If required by law, such as in response to a lawful court order or government request
7. Your Rights
Under Australian privacy law, you have the following rights regarding your personal information:
- Request access to the personal information I hold about you
- Request correction of any inaccurate information
- Request deletion of your personal information
- Withdraw consent for me to contact you
- Make a complaint about how your information has been handled
To exercise any of these rights, please contact me using the details in Section 10 below.
8. Cookies and Website Tracking
This website may use basic cookies to help it function properly and to understand general usage patterns. These cookies do not personally identify you. You can disable cookies in your browser settings if you prefer, though this may affect some website functionality.
9. Data Retention
I retain your personal information only for as long as necessary to provide the services you requested and to comply with any legal obligations. If you have submitted an inquiry but do not proceed with a consultation or installation, your information will typically be deleted within 12 months. If you become a client, your information will be retained for the duration of our working relationship plus any period required for legal or business record purposes.
10. Contact Me
If you have any questions about this Privacy Policy, want to exercise your rights regarding your personal information, or wish to make a complaint, please contact me:
- Email: send@zanesolar.info
- Phone: 0468 016 603
If you are not satisfied with my response, you can lodge a complaint with the Office of the Australian Information Commissioner (OAIC) at www.oaic.gov.au.
11. Changes to This Policy
I may update this Privacy Policy from time to time to reflect changes in my practices or legal requirements. Any updates will be posted on this page with a revised "Last updated" date. I encourage you to review this policy periodically.
← Back to home